Refund Policy

1. General Policy

At Bakery Graphic Business LLC, we provide custom professional graphic design, logo creation, visual branding, and marketing creative services. Due to the bespoke, intellectual, and consultative nature of design work, projects are undertaken through mutually agreed briefs and phased development milestones.

This Refund Policy outlines how cancellations, adjustments, and refund requests are evaluated and handled across our service engagements.

2. Nature of Digital Creative Services

Design services involve dedicated professional hours, creative exploration, conceptual labor, and strategic consultation that cannot be retrieved once rendered. Therefore, fees paid for completed creative phases, research, or concept rounds are non-refundable once work has commenced.

3. Project Cancellations & Deposits

Standard design projects require an upfront commencement deposit prior to the initiation of creative concepting. The following rules govern project cancellations:

• Cancellation Prior to Work Commencement: If a client requests cancellation in writing before any conceptual sketching, research, or design work has commenced, the deposit will be refunded less a 10% administrative processing fee.
• Cancellation After Concept Presentation: Once initial concept decks or logo directions have been created and presented to the client, the project deposit becomes non-refundable.
• Mid-Project Termination: If a project is cancelled by the client midway through revision cycles, the client will be invoiced on a pro-rata basis for all hours and milestones completed up to the date of cancellation.

4. Completed Work & Delivered Files

No refunds will be granted once the client has provided final approval of design proofs, and vector master production files (including AI, EPS, SVG, and high-resolution exports) have been transmitted to the client. Delivery of final master files signifies full acceptance of the creative deliverables.

5. Revisions vs. Refunds

We are dedicated to client satisfaction and quality craftsmanship. If initial design concepts do not fully meet your expectations, our service agreements provide for structured revision rounds to adjust aesthetics, typography, color harmony, and layout. Clients are encouraged to utilize their included revision rounds and communicate specific feedback to achieve desired results.

6. Exceptional Circumstances

In the rare event that Bakery Graphic Business LLC is unable to fulfill a contracted design engagement due to unforeseen studio circumstances or operational disruption, the client will receive a full refund of any unearned fees paid for uncompleted milestones.

7. Dispute Resolution

We believe open, transparent communication resolves virtually all design concerns. If you are dissatisfied with any stage of your creative project, we request that you contact Director Ranasundara directly in writing so we can work together to establish an agreeable path forward.

8. Contact Regarding Refunds

For questions or requests concerning this Refund Policy, please contact our office: